Hotel Cielo - Playa del Carmen

3-star boutique hotel with authentic Mexican hacienda style and a restaurant serving traditional Yucatan dishes

Dining

Hotel Cielo's on-site restaurant, Carboncitos, serves traditional Yucatan dishes prepared with exclusive local recipes. Guests can watch tableside flambes and signature dishes, with waiters balancing drinks on their heads as part of the experience. The restaurant also offers an American breakfast each morning.

Rooms

Each air-conditioned room at Hotel Cielo includes a private bathroom and a flat-screen TV, with some rooms offering views of the city. Family rooms are available for larger groups sharing space, and all rooms come with free WiFi. Safety boxes are provided upon request at the 24-hour front desk.

Location

Hotel Cielo sits 200 meters from ADO International Bus Station and 500 meters from Playa del Carmen Maritime Terminal, offering easy access to Tulum ruins and Cozumel island. The beach is a 200-meter walk from the hotel, and 5th Avenue shopping and nightlife are steps away. The property is less than 1 km from the city center, with a 7-Eleven store directly across the street open 24 hours.

Services

The hotel provides a 24-hour front desk with English- and Spanish-speaking staff, plus concierge service and tour desk assistance. A paid airport shuttle runs to and from Cozumel International Airport (34 km), and a paid shuttle service is also available. Guests receive beach towels, and water coolers on every floor offer free refills; a nearby laundry service is a 3-minute walk away.

Family

Family rooms at Hotel Cielo accommodate larger groups, and the hotel's location near the beach and ADO station makes trips to cenotes and Mayan ruins easy. The rooftop terrace provides a space for quiet time with ocean views, and the restaurant's unique head-balancing drink service entertains guests of all ages. Staff can arrange tours to Xcaret Park and other adventure excursions.

• Location: 200 m from ADO bus station, 200 m from beach, near 5th Avenue
• Dining: Carboncitos with traditional Yucatan dishes, tableside flambes, head-balancing drink service
• Rooms: Air-conditioned rooms with flat-screen TV, family rooms, safety boxes on request
• Services: 24-hour multilingual front desk, paid airport shuttle, free water coolers on each floor
• Amenities: Rooftop terrace with ocean views, beach towels, nearby laundry service